To do:
– welcoming
– السلام عليكم استاذ او أستاذة ابشر وحاض
– explain patients process
Triage, promise less do more, to doctor
– empathy : * smiling if appropriate
* showing intrest
* eye contactv
– privecy on examination and patients should post on all care plan process and involves family if appropriate , round reassessment and retriage.
– explanations Dx, Follow up, Rx , red flag and clear discharge instructions.
– Don’t involve patients on medical conflict.
– periodic round for patient on bed and retriage for patients on waiting area.
– offer family communication for lonely patients through duity manager or guest experience
– waiting area provid coffee, snacks and candy for pediatric.
– don’t forget as staff to do:
* 3E and ICE
* 3T
* empathy ( NURSE )
# don’t do:
– no consultation on front of the patient .
– no medical terminology for patient and family.
– don’t argue with patient.
– don’t Ignor patients or families concerns
Afnan felemban
1 year ago
لتحسين تجربة المريض أكثر وجعلها تجربة ألطف الرجاء النظر للتالي :-
١-إضافة أجهزة التقييم بضغط زر عند كل محطة يمر بها المريض(مثال: جانب مكتب الدخول و الإستقبال)
٢-وضع موظفيين خاصين بخدمة مرضى الطوارئ لهم زي رسمي بهم
٣-المتابعة بشكل دوري مع قسم الطوارئ لنقاش النواقص و المتطلبات
٤-خدمة صف للسيارات الخاصة بمرضى الطوارئ مجانية بتذكرة خاصة من قسم الطوارئ
٥-تقديم ضيافة بسيطة للمرضى و ذويهم للتخفيف من ثقل الإنتظار
٦-تقديم هدية تذكارية رمزية للتحميد على السلامة
sami baarimah
1 year ago
this recommendation supported by public survey with around 600 participant at the time of writing this text:
Improving patient satisfaction in the waiting area of your emergency department can be approached from different angles. Please consider the following points:
1. Increase Staffing Levels: Hire additional doctors( expert GP to be dedicated to urgent clinic to see patient as CTAS 5 and some CTAS 4), nurses( to be ration of 1:2 maximum), and helping staff( PCT ) to help in preparing bed and fill consumable on store so nurses will focus on hospitalising and treat the patient.
2. Staff Training: Invest in ongoing staff training in clinical skills ( ACLS, ATLS, BLS, PALS) and building proper communication, empathy, and customer service abilities. Make sure your employees feel appreciated, and their dedication will reflect on the patients’ experience.
3. Improve Physical Comforts: Comfortable seating, cleanliness, good lighting conditions, access to restrooms with performs continuity , and vending machines, free coffee ,tea and water( in bottles 200 ml) as well can significantly impact the waiting experience.
4. Provide Distractions: Free Wi-Fi, television, and children’s play areas can help with making the wait seem shorter and will give a high 1st impression of excellency for each person from day 1.
5. Privacy and Security: Ensure there is enough privacy and security for patients. Keep private conversations out of earshot, and ensure the safety of both patients and staff with active security personnel.
6. Employ Patient Representatives: A person or team dedicated to managing, communicating with, and advocating for patients can personally address their concerns and questions ( gust experience 24 hr /7 in ED)
7. A valet personnel represent in emergency department 24/7 to improve the felling of shortage in ED parking area.
8. Medication to be given and explained by ED physician as no 24/7 ED pharmacy working at our hospital.
9. patient should do payment for every service on ED reception and for the services Q line machine with approximate waiting time to arrange that services at once not every time 1 service.
10. availability of phone charge station with more than 92% agree as need.
Adeeb bukhari
1 year ago
Improving patient satisfaction in an Emergency Department (ED) can be a challenging task due to the critical and high-pressure nature of the work. However, there are several practical approaches that can make a significant difference:
1. Minimize waiting times: Overcrowding and long wait times are common issues in EDs. Hospitals should adopt effective triage systems and process improvements to streamline patient flow and reduce waiting times.
2. Communicate clearly and regularly: Patients should be kept informed about the expected waiting time, their diagnosis, test results, treatment plans, etc. Clear communication can reduce anxiety and increase comfort.
3. Improve staff training: Regular coaching and updated medical training should be given to all staff. It includes improving soft skills, developing empathy, bedside manner, and enhancing patient interaction.
4. Create a comfortable environment: Attention should be given to cleanliness, lighting, noise control, and comfort. A pleasant surrounding can improve patient satisfaction.
5. Emphasize patient-centered care: Care should be comprehensive, coordinated and personalised. Focusing on patients’ needs and wants can increase their comfort and confidence in the care they receive.
6. Deploy a team-oriented approach: A well-coordinated team of doctors, nurses, and support staff are crucial in an ED. The smoother the teamwork, the better the patient experience.
7. Use of technology: Utilizing modern technology such as Electronic Health Records (EHR), telemedicine, and digital communication tools can speed up the patient handling process, reduce errors, and improve the overall patient experience.
8. Address patient complaints promptly: Make an efficient system to gather and respond to patient feedback and complaints. This can identify pain points and correct them as early as possible.
9. Post-treatment follow-ups: Follow-ups with patients after their discharge can gauge the effectiveness of treatment and invite suggestions for improvement.
Overall, the key to improving patient satisfaction in an ED is finding a balance between efficiency and quality of care. By focusing on patient needs, communication, employee development, and process improvement, EDs can significantly enhance patient satisfaction
Fayza Rayes
1 year ago
لوضع المعايير المناسبة من المفيد أن نعرف ما هي توقعات المريض، على سبيل المثال:
1. أريد أن يراني الطبيب فوراً
2. أريده أن يأخذ حالتي على محمل الجد والخطورة ويقوم بعمل كل المطلوب بدون تردد ولا تأخير
3. أريده أن يعاملني باحترام ويحافظ على خصوصيتي وراحتي ويحترم المرافقين لي
4. أريد أن أفهم ما الذي يحدث لي وأريده ان يطمئنني
5. أريده أن يشرح لي أو للمرافقين أول بأول عن حالتي وعلاجي وأي فحوصات يريد ان يطلبها لي
To do:
– welcoming
– السلام عليكم استاذ او أستاذة ابشر وحاض
– explain patients process
Triage, promise less do more, to doctor
– empathy : * smiling if appropriate
* showing intrest
* eye contactv
– privecy on examination and patients should post on all care plan process and involves family if appropriate , round reassessment and retriage.
– explanations Dx, Follow up, Rx , red flag and clear discharge instructions.
– Don’t involve patients on medical conflict.
– periodic round for patient on bed and retriage for patients on waiting area.
– offer family communication for lonely patients through duity manager or guest experience
– waiting area provid coffee, snacks and candy for pediatric.
– don’t forget as staff to do:
* 3E and ICE
* 3T
* empathy ( NURSE )
# don’t do:
– no consultation on front of the patient .
– no medical terminology for patient and family.
– don’t argue with patient.
– don’t Ignor patients or families concerns
لتحسين تجربة المريض أكثر وجعلها تجربة ألطف الرجاء النظر للتالي :-
١-إضافة أجهزة التقييم بضغط زر عند كل محطة يمر بها المريض(مثال: جانب مكتب الدخول و الإستقبال)
٢-وضع موظفيين خاصين بخدمة مرضى الطوارئ لهم زي رسمي بهم
٣-المتابعة بشكل دوري مع قسم الطوارئ لنقاش النواقص و المتطلبات
٤-خدمة صف للسيارات الخاصة بمرضى الطوارئ مجانية بتذكرة خاصة من قسم الطوارئ
٥-تقديم ضيافة بسيطة للمرضى و ذويهم للتخفيف من ثقل الإنتظار
٦-تقديم هدية تذكارية رمزية للتحميد على السلامة
this recommendation supported by public survey with around 600 participant at the time of writing this text:
Improving patient satisfaction in the waiting area of your emergency department can be approached from different angles. Please consider the following points:
1. Increase Staffing Levels: Hire additional doctors( expert GP to be dedicated to urgent clinic to see patient as CTAS 5 and some CTAS 4), nurses( to be ration of 1:2 maximum), and helping staff( PCT ) to help in preparing bed and fill consumable on store so nurses will focus on hospitalising and treat the patient.
2. Staff Training: Invest in ongoing staff training in clinical skills ( ACLS, ATLS, BLS, PALS) and building proper communication, empathy, and customer service abilities. Make sure your employees feel appreciated, and their dedication will reflect on the patients’ experience.
3. Improve Physical Comforts: Comfortable seating, cleanliness, good lighting conditions, access to restrooms with performs continuity , and vending machines, free coffee ,tea and water( in bottles 200 ml) as well can significantly impact the waiting experience.
4. Provide Distractions: Free Wi-Fi, television, and children’s play areas can help with making the wait seem shorter and will give a high 1st impression of excellency for each person from day 1.
5. Privacy and Security: Ensure there is enough privacy and security for patients. Keep private conversations out of earshot, and ensure the safety of both patients and staff with active security personnel.
6. Employ Patient Representatives: A person or team dedicated to managing, communicating with, and advocating for patients can personally address their concerns and questions ( gust experience 24 hr /7 in ED)
7. A valet personnel represent in emergency department 24/7 to improve the felling of shortage in ED parking area.
8. Medication to be given and explained by ED physician as no 24/7 ED pharmacy working at our hospital.
9. patient should do payment for every service on ED reception and for the services Q line machine with approximate waiting time to arrange that services at once not every time 1 service.
10. availability of phone charge station with more than 92% agree as need.
Improving patient satisfaction in an Emergency Department (ED) can be a challenging task due to the critical and high-pressure nature of the work. However, there are several practical approaches that can make a significant difference:
1. Minimize waiting times: Overcrowding and long wait times are common issues in EDs. Hospitals should adopt effective triage systems and process improvements to streamline patient flow and reduce waiting times.
2. Communicate clearly and regularly: Patients should be kept informed about the expected waiting time, their diagnosis, test results, treatment plans, etc. Clear communication can reduce anxiety and increase comfort.
3. Improve staff training: Regular coaching and updated medical training should be given to all staff. It includes improving soft skills, developing empathy, bedside manner, and enhancing patient interaction.
4. Create a comfortable environment: Attention should be given to cleanliness, lighting, noise control, and comfort. A pleasant surrounding can improve patient satisfaction.
5. Emphasize patient-centered care: Care should be comprehensive, coordinated and personalised. Focusing on patients’ needs and wants can increase their comfort and confidence in the care they receive.
6. Deploy a team-oriented approach: A well-coordinated team of doctors, nurses, and support staff are crucial in an ED. The smoother the teamwork, the better the patient experience.
7. Use of technology: Utilizing modern technology such as Electronic Health Records (EHR), telemedicine, and digital communication tools can speed up the patient handling process, reduce errors, and improve the overall patient experience.
8. Address patient complaints promptly: Make an efficient system to gather and respond to patient feedback and complaints. This can identify pain points and correct them as early as possible.
9. Post-treatment follow-ups: Follow-ups with patients after their discharge can gauge the effectiveness of treatment and invite suggestions for improvement.
Overall, the key to improving patient satisfaction in an ED is finding a balance between efficiency and quality of care. By focusing on patient needs, communication, employee development, and process improvement, EDs can significantly enhance patient satisfaction
لوضع المعايير المناسبة من المفيد أن نعرف ما هي توقعات المريض، على سبيل المثال:
1. أريد أن يراني الطبيب فوراً
2. أريده أن يأخذ حالتي على محمل الجد والخطورة ويقوم بعمل كل المطلوب بدون تردد ولا تأخير
3. أريده أن يعاملني باحترام ويحافظ على خصوصيتي وراحتي ويحترم المرافقين لي
4. أريد أن أفهم ما الذي يحدث لي وأريده ان يطمئنني
5. أريده أن يشرح لي أو للمرافقين أول بأول عن حالتي وعلاجي وأي فحوصات يريد ان يطلبها لي