Just to add few points;
– to use the word سيد او سيدة before the name of the patient/ guests ((This is the standard that we recommend to use in in the hospital)
-it is recommended for different gender, instead of shake hand the physician can put his/her right hand on his/her chest.
– we need to greet everyone we meet anywhere in the hospital. السلام عليكم مع ابتسامة لطيفة
– when calling a certain staff, it is recommended to use the work استاذ او استاذة او سيد او سيدة
Specially in front of any guest

We have great team, We Will together going to build great Experience for our Guests 🙂

1. Clear and Transparent Information:
Provide comprehensive information about the ART process, including treatments, procedures, success rates, potential risks, and costs. Ensure that patients have access to this information in written and digital formats.
2. Patient Education:
Offer educational materials, workshops, or seminars to help patients understand the different treatment options, the biological aspects of fertility, and lifestyle factors that can impact fertility.
3. Personalized Consultations:
Conduct thorough initial consultations with patients to assess their medical history, individual needs, and preferences. This allows you to tailor treatment plans to their specific circumstances.
4. Communication Channels:
Offer multiple communication channels, such as in-person consultations, phone calls, emails, and secure online portals, to accommodate patients’ preferences and schedules.
5. Frequent Updates:
Keep patients informed about the progress of their treatment cycles. Regular updates on test results, medication changes, and treatment milestones help reduce anxiety and uncertainty.
6. Empathetic and Compassionate Approach:
Train staff to be empathetic and compassionate in their interactions with patients. Infertility can be emotionally challenging, and a caring attitude can make a significant difference.
7. Patient Support Groups:
Organize support groups or connect patients with peer mentors who have gone through similar experiences. This provides emotional support and a sense of community.
8. Multilingual Services:
If applicable, ensure that your center offers services in multiple languages to accommodate a diverse patient population.
9. Counseling Services:
Provide access to counselors or psychologists who specialize in infertility-related issues. These professionals can help patients cope with the emotional aspects of their journey.
10. Feedback Mechanisms:
Implement feedback mechanisms, such as surveys or suggestion boxes, to gather patient input and continuously improve communication and services.
11. Online Resources:
Maintain a website or patient portal with easy-to-understand information, FAQs, and resources. This can serve as a valuable reference for patients.
12. Consistent Staffing:
Strive for consistent staff assignments, so patients can build rapport with their care team over time. This helps foster trust and continuity in care

I would like to suggest the following idea in the clinic operation :
1. For the new patients in the clinic, i would suggest a junior staff (GP, or nurse or trained admin to take few minutes to welcome the patient and to help them filling the systematic review, this will reduce the time needed in the clonic and will improve the guest experience in the hospital as this will show appreciation and hospitality for new commer.

2. Encourage the internal referral to primary care services for all new patients who came to the specialized clinic. And if possible to be free as the patients might disagree to pay twice.

Thank you