Below is a step-by-step guide outlining how physicians can effectively utilize their communication skills in their daily clinical practice:
1. Review the patient’s file before the consultation to ensure appropriate preparation.
2. Stand up to greet each patient, creating a positive first impression.
3. Shake hands with patients, if appropriate, as a gesture of respect.
4. Smile at every patient to enhance their satisfaction and reduce tension.
5. Introduce yourself to every new patient.
6. Inquire about the patient’s preferred name and consistently use it.
7. Foster socialization before discussing the chief complaint to alleviate anxiety.
8. Begin with open-ended questions most of the time, such as
(كيف حالك؟ كيف ممكن أساعدك؟ كلمني أكثر؟ أوصفه لي؟)
9. Limit the use of direct and closed-ended questions, focusing on obtaining specific information.
10. Be cautious with suggestive and “why” questions, as they can lead to inaccurate responses.
11. Explore patients’ ideas, concerns, expectations, and the impact of their illness on their lives and emotions.
12. Practice active listening throughout the conversation.
13. Demonstrate understanding of the patient’s suffering and exhibit empathy.
14. Examin every patient as reassurance is not effective without physical examination.
15. Allocate sufficient time to explain diagnoses and clinical interventions.
16. Seek feedback after providing explanations, instructions, or reassurance to ensure patient understanding and acceptance.
17. Engage the patient in the discussion about therapeutic options, discussing their advantages and disadvantages, enabling patients to make informed decisions (promoting partnership).
18. If you recognize poor compliance explore patient’s health beliefs through empathetic discussion.
19. Approach the discussion of any diagnosis or deterioration slowly and empathetically, as it represents bad news for the patient.
20. Conclude the consultation by accompanying the patient to the door, displaying respect.
21. End the consultation by expressing thanks and appreciation to the patient (شكرا لك – تشرفت بخدمتك), maintaining an effective doctor-patient relationship.
22. Physicians must prioritize their self-care to provide optimal care for their patients.
We value your feedback on this list. Please feel free to share your opinions and any additional ideas you have to further enhance the humanization of healthcare at Al Murjan Hospital.
As healthcare providers we encounter patients with different backgrounds, levels of education and absolutely different expectations. Without having proper skills in communication we will never satisfy the patient needs and expectations. This course will be presented by one of the pioneers in this field Dr.Fayza Alrayes and will provide the scientific approach for ideal consultation. I’m pretty sure that all of us will gain the knowledge and skills for better communication with our clients which lead us to have a higher satisfaction rate and most importantly the right diagnosis .
I hope that our team will enjoy this course and apply what will be presented to achieve our vision in Almurjan Hospital.
First i would like to thank the organization for arranging this meetings which will come with great impact on the guest experience and clinical operations.
I would like to suggest the following idea in the clinic operation :
1. For the new patients in the clinic, i would suggest a junior staff (GP, or nurse or trained admin to take few minutes to welcome the patient and to help them filling the systematic review, this will reduce the time needed in the clonic and will improve the guest experience in the hospital as this will show appreciation and hospitality for new commer.
2. Encourage the internal referral to primary care services for all new patients who came to the specialized clinic. And if possible to be free as the patients might disagree to pay twice.
Thank you
Enhancing patient communication in an Assisted Reproductive Technology (ART) center is crucial for providing effective care, improving patient satisfaction, and increasing the chances of successful outcomes. Here are some strategies to enhance patient communication in an ART center.
1. Clear and Transparent Information:
Provide comprehensive information about the ART process, including treatments, procedures, success rates, potential risks, and costs. Ensure that patients have access to this information in written and digital formats.
2. Patient Education:
Offer educational materials, workshops, or seminars to help patients understand the different treatment options, the biological aspects of fertility, and lifestyle factors that can impact fertility.
3. Personalized Consultations:
Conduct thorough initial consultations with patients to assess their medical history, individual needs, and preferences. This allows you to tailor treatment plans to their specific circumstances.
4. Communication Channels:
Offer multiple communication channels, such as in-person consultations, phone calls, emails, and secure online portals, to accommodate patients’ preferences and schedules.
5. Frequent Updates:
Keep patients informed about the progress of their treatment cycles. Regular updates on test results, medication changes, and treatment milestones help reduce anxiety and uncertainty.
6. Empathetic and Compassionate Approach:
Train staff to be empathetic and compassionate in their interactions with patients. Infertility can be emotionally challenging, and a caring attitude can make a significant difference.
7. Patient Support Groups:
Organize support groups or connect patients with peer mentors who have gone through similar experiences. This provides emotional support and a sense of community.
8. Multilingual Services:
If applicable, ensure that your center offers services in multiple languages to accommodate a diverse patient population.
9. Counseling Services:
Provide access to counselors or psychologists who specialize in infertility-related issues. These professionals can help patients cope with the emotional aspects of their journey.
10. Feedback Mechanisms:
Implement feedback mechanisms, such as surveys or suggestion boxes, to gather patient input and continuously improve communication and services.
11. Online Resources:
Maintain a website or patient portal with easy-to-understand information, FAQs, and resources. This can serve as a valuable reference for patients.
12. Consistent Staffing:
Strive for consistent staff assignments, so patients can build rapport with their care team over time. This helps foster trust and continuity in care
Senior GP in each branch of clinic to triage to be sure its proper consultation and take full past hx and systemic review to decrease time on clinic
Great Course, this will help us all to build person Centered Care Culture that will result in great experiences for our Staff, Patients/guests and families.
Just to add few points;
– to use the word سيد او سيدة before the name of the patient/ guests ((This is the standard that we recommend to use in in the hospital)
-it is recommended for different gender, instead of shake hand the physician can put his/her right hand on his/her chest.
– we need to greet everyone we meet anywhere in the hospital. السلام عليكم مع ابتسامة لطيفة
– when calling a certain staff, it is recommended to use the work استاذ او استاذة او سيد او سيدة
Specially in front of any guest
We have great team, We Will together going to build great Experience for our Guests 🙂
I suggest to prepare a scientific material about each disease that be sent to the patient in sms. That massage should be sent automatically to the patient once the physician added the ICDL diagnosis in the system.